Atlantic Auto Brokers in Orlando Florida

I bought a 2002 Chrysler Sebring from them and subsequently had nothing but trouble from the day I bought it. Approximately 5 hours after I bought the car, it shut down on me on a major road with my wife and 6 month old son in the car and we were almost rear ended by a big truck. Come to find out the head gasket had blown, the water pump malfunctioned and was pumping water into the engine which was mixing with the oil, this on the day I buy the car.

They don't offer any warranties, but I wasn't going to let my $2,900 go to waste without demanding they fix the car since they obviously didn't do their job up front in making sure the car worked properly. They towed the car for me and had it for a week with multiple deadline guarantees as to when the car would be ready to pick up. At 1:30pm on Friday Jose tells me "they're almost done, and I could come pick up the car around 5pm.” I get there at 5 to find out that the mechanic (who's not Jose) needs another 4 hours to finish putting everything back together, and could I come back on Saturday to pick it up.

At this point I tell them I'm just going to have my tow truck come and pick it up and tow it somewhere that I know it'll get fixed right because they're taking entirely too long even though they were fixing it out of their pocket. At this point the owner Elias Samaan, starts yelling at me from in his office that if I demand to take the vehicle or I rush them to get it done and then I take the vehicle and something else is wrong that they weren't taking any more responsibility because I rushed them to get done. I bet if I had towed it to a Tires Plus or El Doctor Auto in Longwood, I would have had to pay for it, but it'd been done in less time.

After agreeing to come back Saturday, I arrive and they're standing outside with the convertible top down and the car running. It sounded good, time for a test drive. As I pull out the belts are screaming every time I touch the accelerator. So I go down the street and pull into a parking lot and check under the hood and the belts look horrible, like they put some used belts in there and on top of that, there’s anti-freeze spewing from the reservoir over everything. When I questioned him (Jose) about it he got all defensive and again said, "that's normal", to which I said, "that's crap!" I asked if I could speak to the mechanic myself regarding whether the anti-freeze spraying everywhere was normal and if he spoke English because I’d only heard him speak Spanish. Jose lost it and called me racist and offensive. I meant no harm or to offend anyone, but Jose got so offended that he went into the office and came out with a check (dated the day before) for my $2,900 and smacked it into my hand and made me take my money back. At that point, he knew he wasn’t going to get over on me.

There are many people who may read this and say that I got my money back so I shouldn't be trashing these guy's business. Well, I'm trying to save someone from going through the hell that I went through because they may not fair the same as myself. Also, there were no warning signs or reviews out there about these guys who are out just to steal people's hard earned money.

Elias Samaan (owner) is a snake who's just out to make a quick buck. He doesn't care about the welfare of his customers. He'll tell you..."I've been in this business for 22 years and I'm out to buy a customer, not just sell a car." If he truly cared about gaining or retaining customers he'd properly inspect vehicles before trying to sell them to the public. He's not going to change his ways until he's forced to or a vehicle he sold has a massive mechanical failure and someone loses their life.

I'd recommend not walking but running the other direction AS FAST AS YOU CAN. Because you'll regret buying a car from them for the rest of your life.

I would have reported them to the BBB, but they're not an accredited business through the BBB.

Atlantic Auto Brokers

616 W. Michigan Street

Orlando, FL 32805

407-487-1913

Don't Push Me.....I'm Close to the Edge

Yesterday afternoon a co-worker came to me and told me that the VP of the company made a sarcastic comment regarding the "engineering department" being to work on time. Now...I understand she's the VP of the company...and she has the right to say whatever she wants....but wouldn't it be smarter to know what you're talking about before making any kind of comments!!!

She made those comments to a co-worker yesterday in front of the President of the company which makes me look bad...like I'm just coming in whatever time I want to. When that is in no way the case! If she had done her due diligence and spoke to my direct supervisor than she would have known that my supervisor and I came to a resolution of what my NEW schedule is going to be since I have to either pick up or drop off my son at daycare everyday.

The VP is upset because she wasn't kept in the loop as to my schedule...but in all reality...I don't have to relay that information to her. I don't have any dealings with her and if she had a question about my schedule...why wouldn't she ask my direct supervisor about it? The co-worker who brought this to my attention told me because the VP also made a comment about starting to doc "engineering's" pay for not being here at the mandated times.

So in an attempt to be proactive, I decided to forward the VP copies of the emails between myself and my supervisor stipulating my new work schedule. Did I need to do that? NO! And my supervisor said the same thing....her exact words were..."It's none of her freaking business what your schedule is! If she had questions about your hours....she should come to me....".

You see.....it's not just me wanting to be out of this company...the way this company operates is completely backwards! You have people in certain positions overstepping their bounds, racially motivated comments made in jest...and to top it all off...none of us are paid according to our true value. It's all good....for now I have to continue doing what's necessary to provide for my family....which involves dealing with the ridiculous crap that happens at this company....but hopefully I won't be here much longer.

**UPDATE**

When I forwarded those emails to the VP I made sure to put a read receipt on them, and sure enough I got read receipt messages in my inbox around 1pm today. Has she acknowledged the emails? Has she responded to them with even the slightest sense of understanding or appreciation for the fact that I divulged to her the reasons behind my needing to alter my schedule? (Although...seeing as she's not my direct supervisor...I didn't have to inform her of anything if I didn't want to.) NO! She doesn't acknowledge the emails, she doesn't respond to them, she doesn't say thank you for letting me know....even a sarcastic remark would have sufficed....because that's what I expect from her anyway. But I didn't even get that. What did I get? I got icy looks, the cold shoulder, ignored, however you want to put it...that's what I got. Even when I went so far as to say hello to her...she didn't even speak. In my opinion...that's just RUDE!

How can you consider yourself an adult and not acknowledge someone saying hello to you or even acknowledge the fact that they sent you an email? How childish do you have to be to allow the fact that you weren't kept in the loop (although it's not a loop you were supposed to be kept in) to affect you that deeply that you can't even muster the common decency to speak to someone when they speak to you? Bottom line...I'm done going above and beyond for this company. I come in early when needed, I stay late when needed....I deliver drawings and packages in my own vehicle when needed...but the second I need a little cooperation in my schedule...I get attitude from a higher up who really has NO say in whether that adjustment can be made to my schedule. As a matter of fact....I'm done worrying about her antics and how she's behaved like a child throughout this situation. In the long run....I'll get the last laugh.